Course Introduction and Overview
How this online course will work and the benefits for you:
Great relationships and great results for you will come through having great communication skills. And this material comes from our successes working with both the private and public sectors over the last 15 years.
How this course will help you to learn:
This online course is divided into simple easy to follow modules, which will provide you with the information, the thinking skills and the practical tools that you will need to be an exceptional communicator in your workplace and also in your personal life.
As you read the material and watch the videos, there will also be quizzes and interactive parts for you to take part in, self-reflection questions for you to consider and situations for you to work through to help you to practise putting what you learn into context as you go.
There is also an accompanying handbook for you to fill in and refer to, to help support and develop you further. We highly recommend you filing this in either online or printing it off in written form, to help you to fully engage with and benefit from the material.
Exceptional communication in the workplace: words, in email, on the phone, online, in social media, video calls and face to face interaction In this module, you will learn:
- How to communicate highly effectively in a variety of online spoken and written forms
- How to communicate highly effectively when delivering presentations or in person meetings
- What common communication errors you should avoid and not do
In this module you will learn:
- What the separation technique is
- How it can help you in dealing with difficult behaviour and how you treat people
- How to help people to see themselves positively, even if their behaviour has been poor
In this module you will learn:
- How to construct a mental fence to help you to deal with challenging and confrontational behaviour- including setting up yellow flags and being aware of how to safeguard yourself
- How to positively steer and influence the direction of communications
- How to stay calm and confident when dealing with challenging communications
In this module you will learn:
- How to construct a mental fence to help you to deal with challenging and confrontational behaviour- including setting up yellow flags and being aware of how to safeguard yourself
- How to positively steer and influence the direction of communications
- How to stay calm and confident when dealing with challenging communications
In this module you will learn:
- What a synopsis is
- How it can save you time, money and hassle
- How to improve you ability to give a synopsis
The Trainer
Upon completion of this module’s material above, select the “mark complete” or “next module” button below to record your progress to proceed to the next module. This will save your place and your work on the course thus far and will enable you to complete the assessment at the end of the course.