Module Five: Essential Communication Technique – Synopsis

In this final module, you will learn:

  1. What a synopsis is
  2. How it can save you time, money and hassle
  3. How to improve you ability to give a synopsis 

A synopsis: summing something up in a sentence.

Some key points toward delivering an effective synopsis:

Key Point #1
When giving a synopsis of something, you are deliberately only giving the most important information to a person.
Key Point #2
It is a difficult skill, as it requires you in your mind to analyse lots of information and facts that you will know about a topic, and then evaluate what is most important, based on whom you are talking to.
Key Point #3
It is a skill that many find difficult at first, but with practise you really can become exceptional at it.
Key Point #4
And you will be known not only as someone who demonstrates great knowledge of a topic, but more importantly, can give people just the right information, in a very small package of a single sentence.
Regulation 2(1): What is a Commercial Agent?
3. Note that the agent may be a sales or a purchasing agent so do not fall into the trap of believing that commercial agents are only those who sell goods on your behalf.
Regulation 2(1): What is a Commercial Agent?
4. The Regulations will only apply where the agent is connected with goods and therefore activity connected with the sale or purchase of services falls outside of the remit.
Regulation 2(1): What is a Commercial Agent?
5. Finally, note that as referred to earlier, the sale or purchase of the goods is on behalf of and in the name of the principal and therefore the agent does not make the sale in its own name or right.
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So when can you use a synopsis?

Here are some verbal cues to watch out for, which show that the person you are talking to needs giving a synopsis.

And here are some clues to watch out for, that will tell you if they need more information.

The final knowledge test to follow contains a number of questions to provide you with an opportunity to solidify and retain the information from this course. 

  • To access the final test, click the Exceptional Communication Skills: Final Test tab underneath the “Module Content” tab below.
  • Thereafter, on the next page – click the “Start Test” button to begin.
  • After answering each question proceed through the remaining questions by selecting the “next” button at the bottom right of each set of answers: